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Bike quality explained

Brand new

0 years old

A brand new bike that’s still in its box.

Used

0-1 years old

A bike that has been lightly used and in near perfect condition. These bike have had the full 30 point safety and repair checkup

Refurbished

0-2 years old

A bike which has gone through our 30 point inspection and had anything replaced or repaired bringing it back to ‘good as new’ condition.

Location

Australia

Sydney

Parramatta
Shop 1/5 Victoria Rd,
Parramatta NSW 2150
paramatta@ridezoomo.com
Get directions
Opening times:
Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 9:30pm
Saturday: 9:00am - 3:00pm, 5:00pm - 9:30pm
Sunday: Closed
Central Station
425 Elizabeth St,
Surry Hills NSW 2010
sydney@ridezoomo.com
Get directions
Opening times:
Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 9:30pm
Saturday: 9:00am - 3:00pm, 5:00pm - 9:30pm
Sunday: 5:00pm - 9:30pm

Melbourne

CBD
60 La Trobe Street,
Melbourne, VIC 3000
melbourne@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 12:00pm - 7:00pm
Saturday: 2:00pm - 6:00pm
Sunday: Closed

Brisbane

Fortitude Valley
Unit 1, 758 Ann Street
QLD 4006
brisbane@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 4:30pm
Saturday: 2:00pm - 6:00pm
Sunday: 2:00pm - 6:00pm

USA

New York City

Chinatown
119B Hester St New York,
NY 10002, USA
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

San Francisco

Financial District
609 Pacific Avenue,
San Francisco, CA 94133
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 11:00am - 7:00pm
Saturday: Closed
Sunday: Closed

Los Angeles

Leimert Park
4319 Degnan Blvd, Los Angeles,
CA 90008
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 4:30pm
Saturday: 2:00pm - 6:00pm
Sunday: 2:00pm - 6:00pm

Downtown
827 S Los Angeles St, Los Angeles, CA 90014
hello@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 4:30pm
Saturday: 2:00pm - 6:00pm
Sunday: 2:00pm - 6:00pm

UK

London

Cambridge Heath
395 Cambridge Heath Rd,
London E29RA
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 5:00pm
Saturday: Closed
Sunday: Closed

Clapham Junction
146 Lavender Hill, Battersea,
London SW11 5RA
london@ridezoomo.com
Get directions
Opening times:
Monday - Friday: 10:00am - 5:00pm
Saturday: Closed
Sunday: Closed

FAQs

How much life do the ex-rentals have left in them:

Our ex-rentals are between 9 - 18 months, we have estimated that if you ride the bike at a rate of 100kms per week consistently it should last for another 4 - 5 years without any issues with the battery or motor.

What is included in the warranty:

Every ex-rental from Zoomo comes with a 3 month workshop warranty, this covers everything besides the battery and motor. As the ex-rentals are still quite young they are generally covered by the manufacturer warranty covering the battery and motor, see here for more details.

How do I claim warranty or get my bike serviced/fixed:

You will need to bring your bike into one of our workshops to claim any warranty or have the bike serviced. Unfortunately this can be hard for any regional customers. We are expanding our business to more cities and endeavour to make this more accessible.

How do I get my bike:

We have workshop locations at the addresses stated above (see here). You can pick up and test ride your e-bike from here but as our stock is constantly moving you will need to confirm with the local workshop manager that your bike is in store before coming in. This can be done pre or post purchase as if it is not in store at your local workshop we will have it delivered from Sydney.

Regional and nationwide delivery:

We offer nationwide delivery on all ebikes. The bikes come delivered in a box and can take 2 - 3 days to process and then 5 - 7 to delivery to regional areas. Delivery costs vary between $50 and $150 depending on the location. If the delivery costs are higher than expected we may contact you for additional funds.
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